Page 165 - Peterson 85 Years and Going Strong

field. “We do 99 percent of our repair work with Peterson,” says Toby Giacomini, Jr. “When we have a problem, whether it’s in Oregon or Nevada, we’ll send up a truck behind a tow truck, switch it out, and bring it back down here to Peterson. We found it’s cheaper to do it that way because we’ve gotten a lot of comebacks using other people.”
According to Stumbaugh, “When you get used to the level of service that Peterson provides, every- one else has a hard time measuring up. It’s all that extra effort that Peterson puts in. And it starts with the people.” Top-notch product support comes down to people. People with heart. People who go the extra mile. People willing to pass their knowl- edge on to the next generation. Ken Ehni is a great example. He has mentored many on both sides of the fence. “I’ve learned a lot from Ken Ehni. He’s the best,” says Stumbaugh. “He takes the time to educate his customers. Whatever it takes, he will
RJ Stephens Trucking bought the first International logging truck sold in Oregon out of the Albany store on August 20, 2019
do it. Back when I was the general manager of Pac Lease, he told me, ‘Kid, we’ll teach you; you’ll see.’ And he did. When I started digging into it, our fleet went from 100 percent Cummings to 100 percent Cat. It was a complete one-eighty.”
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