Page 164 - Peterson 85 Years and Going Strong

Nine times out of ten, other dealers don’t stand behind their product like Caterpillar does. And they never fight for us like Peterson does.
– Brad Renn, owner, Renn Transportation
Left to right: Brad Renn’s son, Peter, owns this 2011 Peterbilt with the last Cat C15 engine installed at the Peterbilt factory; PTI moved into the former Brattain facility in Portland as the new International Trucks dealer for PTI’s northern territory in 2018
PRODUCT SUPPORT THE PETERSON WAY
All of Peterson’s businesses share a commitment to unparalleled product support. The products in their shops may vary, but the priority is always the same. “Our product is our service,” says Ehni. “Yes, we sell parts and products, but what we offer is our service, what we do for our customers. And how we do it.”That’s the big dividing line. Peterson cus- tomers recognize that.
“Service is what distinguishes Cat from the rest of the providers out there,” says Fred Biagi of Biagi Bros. Trucking. “Peterson’s service is far superior to the competition. The other providers don’t even come close.” Gregg Stumbaugh agrees. “At Biagi Bros., we go above and beyond what our customers think their level of service should be. And that’s
what Peterson does. From the Central Valley all the way up into Oregon, there’s no question who takes care of us. We know who our partners are. We know we can pull into Peterson and we’ll get taken care of.”
“Time is a big deal for us,” says Brad Renn, owner of Renn Transportation out of Gilroy, California. “Our trucks are running around the clock, seven days a week, so uptime is the number one priori- ty. Get it fixed. Get it out! Nine times out of ten, other dealers don’t stand behind their product like Caterpillar does. And they never fight for us like Peterson does.”
Toby’s Trucking out of Petaluma, California, bro- kers and hauls woodchips, hay, grains, landscape materials, and gravel—often straight from the
162 | PETERSON: 85 YEARS AND GOING STRONG