Page 459 - Peterson 85 Years and Going Strong

Bill Bean watched Duane Jr. grow from a young regional product support manager in Oregon to the GM & executive VP of Earthmoving. “When I first met Duane Jr., I didn’t know what to expect because he was the boss’s son and you just don’t know how much they’ll want to grasp. But from the beginning, I could tell he was a hard worker. He would ride with me, back and forth between the Eugene and Redmond stores and he always had a ton of questions for me.” Since then, Bean has seen a lot of growth and maturity in how Duane
BRECHEISEN’S RULES
RULE #1
If you tear it down far enough, you’re bound to run into the problem eventually.
Translation: If you need help diagnosing, call another Peterson mechanic or T.C.
RULE #2
Don’t jump the gun and replace a part by the first thing you think. Prove it to yourself.
RULE #3
You need at least two reasons to condemn a part or a component—three or four is even better.
RULE #4
Fix what you see first and then keep diagnosing because that just might be the problem.
If you see something that’s wrong, fix it if possible. You might be surprised how it can affect the problem you’re trying to solve.
RULE #5
You’re probably not the first mechanic to find the problem. Check for service letters first.
RULE #6
If it ain’t broke, don’t fix it.
Make sure there really is a problem before ordering parts and installing them and then having to return them when they don’t fix the problem.
Jr. handles himself. “What I tried to teach him is the old saying from Brand Ambassador: Show up and be present. Listening to people when they’re talking and the value of relationship are huge. So I really encouraged him to go out in the shops and talk to the mechanics. And he’s really good at all that. The other thing is that he was never going to have a day where he got everything done. It just goes on and on and on. And that’s an incredible amount of pressure for someone his age to take on. It’s like he takes on the world every day.”
RULE #7
The dumber you are, the more money you make.
A young tech once said to me, “No offense but some of the guys think that your saying is stupid.”
I said, “Good, you understand. It is stupid. But it’s also true. The less knowledge you have, the longer it takes to fix the problem, the more money you’re going to make. Right up until the day they fire you.”
RULE #8
Treat people with respect and they’ll be loyal to you.
Sometimes it costs the company more money to do the right thing but if they really knew what was going on behind their back, it would save them money in the long run.
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