Page 329 - Peterson 85 Years and Going Strong

Best in all we do
“Where’s the third truck?” asked Ehni.
“Discovery Bay.”
An hour and a half later, they find a rock quarry out in the middle of nowhere at Discovery Bay. They wait.
“The driver shows up ten minutes later and Ken reprograms his computer. And I’m like, Wow! This is how you do customer service.”
The two finally headed back to the Bay Area
in the late afternoon. Ehni still had his nightly
commute to Santa Rosa—another hour, at least.
Fifteen years later, Bagwell hired on at Peterson
Power Systems as marketing manager, bringing
with him all those lessons learned, which he continues to pass on to the next generation.
Putting the customer first is a commitment that takes time. Those willing to invest are the standouts, like Ken Ehni and Tom Bagwell, and a host of others at Peterson. They are the difference-makers. They know what it takes, and still find time to mentor the next generation. Because everyone has to start somewhere.
Left to right: Thomas Arnold/L mentors second year ThinkBIG student, Kendal McLaughlin in Hillsboro hydraulic shop in 2019; SL field tech trainee Garrett Smith/R with mentor Ashley Harden, San Leandro field tech in 2020
Tom Bagwell encourages employee at Brand Ambassador session
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