Page 133 - Peterson 85 Years and Going Strong

We do what we say
Johnson Thermal continues to be one of our best partners. Talk about a partner that matches our values of Customer First, and doing what you say.
– John Krummen, executive vice president & general manager, Peterson Power Systems
Krummen responded with his own plan. “I told them we’d use their packager in Florida if we could submit a change order for the additional trucking and expand the time-frame for the liquidated damages. They said No.” Krummen counteracted by reiterating that Peterson would take full responsibility for the liquidated damages if the generators weren’t delivered on time as promised. “Liquidated damages are one percent of the total purchase order for every day you’re late. And that was simply unacceptable.”
By September 2018, Peterson’s Mission Critical Team delivered all ten backup generator systems on time without missing a beat. Each was delivered on time as originally scheduled. “I don’t think John slept at all during those first three weeks,” says Hamilton. “This was a case where we went above and beyond for a cus- tomer to fix a problem and deliver on time. And we’ve been reaping the benefits ever since. We are now viewed as their preferred gen set supplier and we’re now selling to them on the East Coast with great success. This event was a defining moment for our team, but there have been many, many other success stories.”
Cummins finally got their equipment back six months later. “At the time, I remember telling John, ‘God really loves the Doyles because it’s amazing how fast we got our equipment back’,” recalls Hamilton. Roughly nine months after his court appearance, John Krummen received a cheque written to Peterson Power Systems for $2 million. The judge from Houston had come through, too.
Top to bottom: Welders working on long steel structure; Ten backup generator systems ready to ship from JTS facility in Caldwell, Idaho
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